Returns Policy

At Exerta, we want you to love what you ordered. If something isn't right, here's how returns and exchanges work.

🔄 14-Day Exchanges & Store Credit

You have 14 days from the day you receive your order to request an exchange (for example, a different size) or store credit.

To be eligible, items must be:

• Unworn and unwashed
• Undamaged
• Returned with all original tags attached

We don't offer refunds for change of mind. Return postage for exchanges and store credit is at your own cost.

⚠️ Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or isn't what you ordered, email us with photos and we'll make it right. Your rights under the Australian Consumer Law are not affected by this policy.

📨 How to Request a Return or Exchange

1. Email admin@exertaofficial.com within 14 days of receiving your order.

2. Include your order number, what you'd like (exchange or store credit), and photos if the item is faulty or damaged.

3. Once approved, we'll email you our return address.

4. Post your item to that address. We recommend using a tracked service, as we can't be responsible for parcels lost on the way back to us.

Allow up to 48 hours for a response. Please avoid sending multiple messages, as this can move your ticket to the back of the queue.

📝 Policy Updates

Our returns policy may change in the future. Any updates will be posted on this page.

Last updated: 21 September 2026

📩 Contact Us

Have questions?
Reach out to us anytime at admin@exertaofficial.com — we're here to help.