Returns Policy
At Exerta, we’re committed to delivering high-quality products and great service.
If you receive a faulty or incorrect item, please email our team at admin@exertaofficial.com.
Allow up to 48 hours for a response. Please avoid sending multiple messages, as this can move your ticket to the back of the queue.
📨 How to Request a Return
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Email admin@exertaofficial.com explaining the issue.
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Include your order number and photo evidence to help us assist you faster.
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Once approved, we’ll send you a return label.
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Print and attach the label to your parcel, then drop it off at your nearest Post Office.
🚫 Returns & Exchanges
At this stage, all sales are final, and we do not offer refunds or exchanges unless your item arrives faulty or damaged.
⚠️ Exceptions
If your product is damaged during delivery, we may offer an exchange for the same item once sufficient photo evidence is provided.
📝 Policy Updates
Our returns policy may change in the future. Any updates will be posted on this page.
Last updated: 12 September 2023
📩 Contact Us
Have questions?
Reach out to us anytime at admin@exertaofficial.com we’re here to help.